Upcoming Presentations

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Shaping Successful Stakeholder Engagement by Design – Digital Transformation in Healthcare

December 3-4, 2020

To be presented by Daniela Robu and John B. Lazar

Paper at 21st European Conference on Knowledge Management, Coventry, United Kingdom

Digital transformation has become a necessity in our VUCA world. In their 2019 report, APQC found that 75% of organizations are undergoing digital transformation. Successful digital transformation requires a strong foundation of people, process, technology and contents.

Deep stakeholder engagement is important in early phases of change when transformation initiatives inform leaders and users why change is needed. Top drivers for digital transformation have business (e.g., increased efficiency and productivity) and people (e.g., optimize user experience with knowledge discovery) facets.

This paper presents an example of digital transformation in practice led by Knowledge Management within Alberta Health Services (AHS). AHS is Canada’s first and largest province-wide, fully-integrated health system with more than 102,700 employees.

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Leader as Coach-Like

August 4, 2020

To be presented by John B. Lazar

Invited webinar for Boxer Advisors

Any manager has three key roles to play – setting direction and context for the work to be done, assuring the work gets done well, and developing her people (direct reports). A coaching approach, one of several possible leadership/management styles, has been shown to be strongly positively correlated to business performance.

What does this mean in terms of the leader’s behavior? Someone in that role typically hasn’t been trained to coach. And there is a tension, even a conflict of interest, when one has to choose between getting results and developing capability. There are two things to do: discern when a coaching approach is priority and appropriate, and know how to use coach-like behavior well to support professional development and improved performance. What does that look like? Attend, ask questions and find out answers and next steps.

Recent Presentations

Materials that are indicated with links can be accessed free in the PCPI Resource Center (PRC).

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Leading in a Complex World – What Makes a Difference?

May 2020

Presented by John B. Lazar

Webinar at virtual ISPI International Conference

We live in a world of increasing complexity which we must be able to navigate well. Effective leadership starts with oneself and then extends to include and engage others. Well-established, reactive mindsets are insufficient to understand and respond effectively to complex contexts.

Self-awareness provides access to the data we need to regulate our own behaviors if we choose. If we can shift to a self-authoring, creative mindset, we can develop our ability to design our own behaviors. This, in turn, enables both achievement and powerful working relationships.

Research tells us that these shifts are positively correlated to leadership effectiveness and business performance. Discover what shifts are needed and what can be done, by us and our organizations, to accelerate them. Explore what are worthy research questions to ask and safe-to-fail experiments to run.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Leading in a Complex World handout

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Effective Management Practice as Conversational Art

May 2020

Presented by John B. Lazar

Invited webinar at ISPI Charlotte virtual monthly meeting

Consider this perspective: Organizations are networks of conversations and commitments, not adequately reflected in any org chart. Managers manage the fulfillment of others’ promises rather than the people themselves. When managers lead, they hold themselves accountable for their conversations – conversations that can positively influence how others execute.

This commitment-based approach to management requires additional skills and conversational competencies. Discover what’s possible when adopting this approach while practicing this conversational art with other attendees. As a result, you’ll identify your growth edges and realize how these practices can gain traction to make a difference!

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Effective Management Practice as Conversational Art handout

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Discuss What Matters

May 2020

Panel discussion with Cindy Reid-Shelton, Janyce Fadden, Joe Slatter and John B. Lazar, Moderated by Guillermo Mazier

Webinar for Ready for Next Academy

The third online webinar in our series builds on the first two sessions: Embracing Uncertainty and Leading and Coaching for Resilience and Possibility. This event will use feedback and questions asked and submitted directly from our community with an engaging discussion. Discuss what matters will be insightful, even if you haven’t attended before. Members from the Ready for Next community will be on hand to answer questions and facilitate a discussion.

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Embracing Uncertainty

April 2020

Presented by Joe Slatter and John Lazar, with special guest Janyce Fadden

Webinar for Ready for Next Academy

We will introduce and discuss ways of seeing and understanding our current environment that are particularly well suited to volatile, uncertain, complex and ambiguous times. Together we will learn and explore ways to set goals and plan effectively in periods of uncertainty. What’s working? What’s not?

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Embracing Uncertainty handout.com

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Leading and Coaching for Resilience and Possibility

April 2020

Presented by John Lazar and Joe Slatter, with special guest Janyce Fadden

Webinar for Ready for Next Academy

In these times of uncertainty, leadership matters more than ever. This session will help you identify relevant and useful practices to get you started setting a course for a more “agile” approach to leadership. This includes choosing an optimistic attitude others can share, inviting real, creative conversations and supporting accountability, collaboration and leadership at all levels.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Leading and Coaching for Resilience and Possibility handout

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Blended Solutions, Part 1 – A Systemic Approach

April 2020

Presented by John B. Lazar and Daniela Robu

Invited webinar at Boise State University College of Engineering OPWL 560 Workplace Performance Improvement course

As we learn about how to improve performance in organizational settings, it’s easy (or at least easier) to look at the discrete parts of the process and understand each of them in isolation. The science and art of this work is to put the parts together in a logical, coherent and compelling way so decision makers say “yes” to your proposed intervention and other stakeholders are motivated to change and improve. Working from a commonly used model of performance improvement, we discuss the challenges of doing good work throughout the process. This will include considering when to use a team approach, when a blended solution might be appropriate, and how to sell your proposal. We shall discuss some of the key issues that we have encountered as practitioners and how to anticipate and plan for them.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Blended Solutions, Part 1 – A Systemic Approach handout

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Blended Solutions, Part 2 – A Case Study

April 2020

Presented by Daniela Robu and John B. Lazar

Invited webinar at Boise State University College of Engineering OPWL 560 Workplace Performance Improvement course

In Part 1, we discussed the science and art in practical terms of conducting performance improvement in organizational settings. In Part 2, we shall discuss a case study one of us continues to engage in her organization. It will not only illustrate the blended solution distinction and effective stakeholder management during the sales cycle and implementation process, it will also describe some of the issues involved in ongoing adoption of what has become a successful culture change initiative.
 

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Blended Solutions, Part 2 – A  Case Study handout

Developing Social/Emotional Intelligence – A Coaching Approach to Leading Well in Complex Times

February 2020

Presented by John B. Lazar

Invited concurrent session at 17th Annual EITRI Institute for Emotional Intelligence, Corpus Christi, Texas

We live in a world of increasing complexity which we must be able to navigate well. Effective leadership starts with oneself and then extends to include and engage others. Well-established, reactive mindsets are insufficient to connect well with others, let alone understand and respond effectively to complex contexts.

 

​Self-awareness provides access to the data we need to regulate our own behaviors if we choose. If we can shift to a self-authoring, creative mindset, we can develop our ability to design our own behaviors and better appreciate others’ perspectives. This, in turn, enables achievement, collaboration and powerful working relationships.

 

​Research tells us that these shifts are positively correlated to leadership effectiveness and business performance. Discover what shifts are needed, the emotional competencies that are critical (for example, self-control, empathy, influence), and what can be done, by us and our organizations, to accelerate them.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Developing Emotional Intelligence – A Coaching Approach handout

Is Your Manager’s Job Performance Support?

November 2019

Presented by John B. Lazar

Invited presentation at Ninth China Performance Improvement Forum, Beijing, China

Conventional wisdom declares that people join a company because of its reputation, purpose and/or opportunity, but tend to leave because of their manager. Why is that?

In the Western business world, the manager has three distinct roles to play when doing their job well: leader, manager, and developer. Each one has its own intended outcomes, mindset, skill set, and conversational dynamics. Depending on the situation, the manager needs to understand what role she is playing in the moment, how to set and manage the context, and what tailored conversations to have. How similar is this to the managerial approach taken in China?

Engage in the inquiry to learn how to frame and play an elevated game of manager, one of the hardest jobs to do well. What are the key distinctions and competencies you need to learn, the new habits of thinking and doing that allow you to engage, motivate, develop and enable others’ performance? What are the first steps you can take towards elevating your game? Discover how East can meet West in pursuit of managerial excellence.

The handouts below can be found in English and Chinese versions and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Is Your Manager’s Job Performance Support handout – English

Is Your Manager’s Job Performance Support handout – Chinese

Leading in a Complex World – Research and Experiments

November 2019

Presented by John B. Lazar

Invited presentation at First China Performance Improvement Colloquium, Beijing, China

We live in a world of increasing complexity which we must be able to navigate well. Effective leadership starts with oneself and then extends to include and engage others. Well-established, reactive mindsets are insufficient to understand and respond effectively to complex contexts.

 

Self-awareness provides access to the data we need to regulate our own behaviors if we choose. If we can shift to a self-authoring, creative mindset, we can develop our ability to design our own behaviors. This, in turn, enables both achievement and powerful working relationships.

Research tells us that these shifts are positively correlated to leadership effectiveness and business performance. Discover what shifts are needed and what can be done, by us and our organizations, to accelerate them. Explore what are worthy research questions to ask and safe-to-fail experiments to run.

The handouts below can be found in English and Chinese versions and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Leading in Complex Times – Research and Experiments handout – English

Leading in Complex Times – Research and Experiments handout – Chinese

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The Manager’s Job is Performance Support

October 2019

Presented by John B. Lazar

Concurrent session at ISPI Fall Symposium, Charlotte, North Carolina  USA

 

Conventional wisdom declares that people join a company because of its reputation, purpose and/or opportunity, but tend to leave because of their manager. Why is that?

The manager has three distinct roles to play when doing their job well: leader, manager, and coach. Each one has its own intended outcomes, mindset, skill set, and conversational dynamics. Depending on the situation, the manager needs to understand what role she is playing in the moment, how to set and manage the context, and what tailored conversations to have.

Learn how to frame and play an elevated game of manager, one of the hardest jobs to do well. What are the key distinctions and competencies you need to learn, the new habits of thinking and doing that allow you to engage, motivate, develop and enable others’ performance? What are the first steps you can take towards elevating your game? Join us to find out.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

The Manager’s Job is Performance Support handout 

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Connecting Organization Strategy to Business Continuity

September 2019

Presented by Daniela Robu and John B. Lazar

Pre-conference workshop at ISPI EMEA conference, Skopje, North Macedonia

Organizations deal with challenges to their business continuity. To improve efficiency, effectiveness and risk mitigation, organizations must consider the elements relevant to their business ecosystem:

  • People

  • Content

  • Processes

  • Technology

Connecting strategy to business continuity and goals, this workshop presents ‘how best practice organizations do it’ and a novel approach to business continuity through a performance improvement lens. We identify the Business Continuity Model Canvas (BCMC), tools and a high-impact business solution.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Connecting Strategy to Business Continuity handout

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Leading in A Complex World – What Matters Most?

September 2019

Presented by John B. Lazar

Concurrent session at ISPI EMEA conference, Skopje, North Macedonia

We live in a world of increasing complexity which we must be able to navigate well. Effective leadership starts with oneself and then extends to include and engage others. Well-established, reactive mindsets are insufficient to understand and respond effectively to complex contexts.

Self-awareness provides access to the data we need to regulate our own behaviors if we choose. If we can shift to a self-authoring, creative mindset, we can develop our ability to design our own behaviors. This, in turn, enables both achievement and powerful working relationships.

Research tells us that these shifts are positively correlated to leadership effectiveness and business performance. Discover what shifts are needed and what can be done, by us and our organizations, to accelerate them.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Leading in a Complex World handout

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Metacollaboration Technology and the Future of Us

April 2019

Presented by John Lazar and Joe Slatter

Educational session for ISPI Conference, New Orleans, Louisiana

 

Who’s the boss of your self? What is the story you tell yourself about your self and those you work with? Who wrote that story? This session is an interactive adventure in which participants are both characters and authors, empowered by a tool and “how-to” guide for the here and now.

 

Session leaders introduce metacollaboration technology, supported by character distinctions, that creates better and better results in human performance and guide participants through its application

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Metacollaboration Technology and the Future of Us

Leadership: Authoring for Self and with Others

January 2019

Presented by John Lazar

Invited webinar for Institute for Generative Leadership

 

Leadership, effective leadership, starts with oneself and extends to include others. Learn the principles and practices of self-leadership and leading others, with an opportunity to identify where to apply one or more of these distinctions. Expand your mindset and sharpen your repertoire. This webinar is an extension of John’s powerful 2018 webinar, Self-leadership: Access for Designing Your Life.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Leadership: Authoring for Self and with Others handout

Leadership: Authoring references

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Self-leadership and Collaboration by Design

September  2018

Presented by John B. Lazar and Joe Slatter

Pre-conference workshop at ISPI EMEA conference, Göteborg, Sweden

 

How do we design new behaviors and capabilities for ourselves for a “new normal” – where alternative mindsets, perspectives and arguments are desperately needed? How do we engage in ways that influence and inspire ourselves and those we work with to achieve better outcomes?

This session is an interactive, principles-based journey to shared context, content and method. Participants will gain access to practical, elegant, fun, powerful concepts, principles and practices for enhancing self-leadership and collaboration. Self-leadership and Collaboration by Design brings the power of design thinking, meta-collaboration and coaching to bear on one of humankind’s most meaningful challenges. An earlier version of this workshop received excellent reviews when presented at the 2018 ISPI Annual Conference in Seattle, Washington, USA and has been improved for this conference.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Self-Leadership and Collaboration by Design

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Successes, Failures and Lessons Learned: Two Views from the Trenches

September 2018

Presented by John B. Lazar and Daniela Robu

Concurrent session at ISPI EMEA conference, Göteborg, Sweden

 

Are employees equipped to contribute well in complex, emerging work environments? To be efficient and effective, a different mindset and new practices are required to enable an increased ability to execute while learning. Something as ‘simple’ as flexibility will bring a new level of complexity in employees’ work. This will affect the where, when and how work gets done; accessibility of information; and accountability for outcomes.

What might be a prescription for success for the employee of the future? This session will introduce lessons learned from three different projects and their implementation, and will continuously engage the participants to compare/contrast the findings with their experiences. This continuous ideation will help us consolidate themes on how to better design support tools and processes. We will identify trends that can transform how employees interact, collaborate, share knowledge, and connect that to their performance at work.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Successes, Failures and Lessons Learned: Two Views from the Trenches

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Self-Leadership and Change by Design

April 2018

Presented by Joe Slatter and John B. Lazar

 

Concurrent educational session at ISPI conference, Seattle, Washington

 

How do we design new behaviors and capabilities for ourselves for a "new normal" - where alternative mindsets, perspectives and arguments aren't only more common, they are desperately needed? How do we engage in ways that influence and inspire those we work with to collaborate better? This session is an interactive, principles-based journey to shared context, content and method. Participants will gain access to practical, elegant, fun, powerful principles, concepts, and methods for enhancing self-leadership.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Self-Leadership and Change by Design

Self-leadership: Access to Designing Your Life

August 2018

Presented by John B. Lazar

Invited webinar for the Institute for Generative Leadership

The capacity to set a direction, plot a course and navigate to your destination reflects acts of leadership for oneself. Whether as a leader or a coach, it takes self-leadership to do good work consistently. Learn what practices are essential to groove your game and produce results that get better and better.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Self-Leadership - Access to Designing Your Life

Collaborative Platform: A Journey from Innovation to System Transformation

April 2018

Presented by Daniela Robu and John B. Lazar

 

Concurrent session at ISPI conference, Seattle, Washington

 

Designed for the knowledge worker, the Collaborative Platform development involved the exploration of best strategies to navigate from innovation to system transformation while enhancing the change capabilities, knowledge and performance management. 

 

This session will provide a storyboard with chapters of the journey, while presenting the methods and tools that were applied to achieve the intended outcome.  The objective is to equip you with a complete set of tools that are relevant when implementing your innovation.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Collaborative Platform – A Journey from Innovation to System Transformation

Framing the Conversation for Blended Solutions

January  2018

Presented by John B. Lazar

 

Webinar for Generative Leadership Community of Practice

 

Given real client performance gaps, coaches too frequently accept that a client’s requested solution is what’s actually and only needed. Often, however, needs assessment and root cause analysis reveal a more complex problem requiring a better integrated, multi-disciplinary approach that could extend over the entire life cycle of the solution. are integrated interventions that may combine coaching, education/training, and consulting. They can potentially provide more effective, lasting performance improvements than the more commonly used single or sequential approaches.

 

See what mindsets and conversations need to change to properly set expectations, formulate and propose value-adding solutions and design something blended, not stirred.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Framing the Conversation for Blended Solutions

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To read addtional articles visit the Archive listed below

2018 Archive of Presentations includes:

Self-leadership and Collaboration by Design - September 2018

Successes, Failures and Lessons Learned: Two Views from the Trenches - September 2018

Self-Leadership and Change by Design - April 2018

Self-leadership: Access to Designing Your Life - August 2018

Collaborative Platform: A Journey from Innovation to System Transformation - April 2018
Framing the Conversation for Blended Solutions - January  2018

2017 Archive of Presentations includes:

The Customer-Performer Relationship- October 2017

Multiple Root Causes and Blended Solutions: Two Case Studies and Lessons Learned- September 2017
Changing the Game: 7 Game-changing Strategies and Perspectives - May 2017

2016 Archive of Presentations includes:

Interview with John Lazar conducted by Dr. Katrina Burrus - November 2016

Innovative Approach to a Virtual Collaboration Platform - September 2016

Changing the Game: Game-changing Strategies that Unleash Performance Improvement - September 2016
Leading in Uncertain Times: What’s a Generative Leadership Coach to Do?- September 2016
Leading in Uncertain Times: The Coach's Contributions- June 2016
Tools for Coaches and Managers Who Coach = May 2016
Changing the Game – 7 Game-Changing Strategies & Perspectives - March 2016

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John B. Lazar and Associates, Inc. 7309 Randolph St., Forest Park, IL 60130

  (708) 771-9176 ▪ john@jblacoaching.com