2017 Archive of Presentations

Materials that are indicated with links can be accessed free in the PCPI Resource Center (PRC).

The Customer-Performer Relationship

October 2017

Delivered by John B. Lazar

Webinar for CTI Master Minds Series


We are all familiar with the roles of ‘customer’ and ‘performer.’ We play these roles in many situations, including at work. Consider that organizations are networks of commitments and the unit of measurement is the promise (commitment), not the task. When we do our work we are fulfilling promises to someone, some customer for our output. When we are managing others and delegating deliverables to them, they are performing and producing outputs for us, their customer. The nature of the customer-performer relationship and the centrality of speech acts of request/offer/promise are key distinctions for us (as coaches) to observe, assess and coach.


Many of the breakdowns of execution can be related to the insufficiency of these conversations and how they are handled (or not). Connect the dots between these situations and how trust is enabled or damaged.

The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

The Customer-Performer Relationship


Multiple Root Causes and Blended Solutions: Two Case Studies and Lessons Learned

September 2017

Presented by John B. Lazar, Edy Greenblatt and Daniela Robu

Pre-conference workshop for ISPI-EMEA conference, Bologna, Italy


Given real client performance gaps, change agents too frequently accept that a client’s requested intervention is what’s actually and only needed. Often, however, needs assessment and root cause analysis reveal a more complex problem requiring a better integrated, multi-disciplinary approach that could extend over the entire life cycle of the intervention. are integrated interventions that may combine coaching, education/training, psycho-physical exercises and consulting. They can potentially provide more effective, lasting performance improvements than the more commonly used single-pronged or sequential approaches.


Three experienced practitioners share the design processes and impact of several successful North American client engagements that used a blended approach. Participants discuss this approach and practice applying it to one of their own client challenges.


The handout below can be found and downloaded free in the PRC:

Click on title below, log in or create PCPI profile  login, choose the title(s) and download.

Modeling HPT: Diagnostic and Prescriptive Power

To read addtional articles visit the Archive listed below

2018 Archive of Presentations includes:

Self-leadership and Collaboration by Design - September 2018

Successes, Failures and Lessons Learned: Two Views from the Trenches - September 2018

Self-Leadership and Change by Design - April 2018

Self-leadership: Access to Designing Your Life - August 2018

Collaborative Platform: A Journey from Innovation to System Transformation - April 2018
Framing the Conversation for Blended Solutions - January  2018

2016 Archive of Presentations includes:

Interview with John Lazar conducted by Dr. Katrina Burrus - November 2016

Innovative Approach to a Virtual Collaboration Platform - September 2016

Changing the Game: Game-changing Strategies that Unleash Performance Improvement - September 2016
Leading in Uncertain Times: What’s a Generative Leadership Coach to Do?- September 2016
Leading in Uncertain Times: The Coach's Contributions- June 2016
Tools for Coaches and Managers Who Coach = May 2016
Changing the Game – 7 Game-Changing Strategies & Perspectives - March 2016


John B. Lazar and Associates, Inc. 7309 Randolph St., Forest Park, IL 60130

  (708) 771-9176 ▪ john@jblacoaching.com